Privacy policy

Last updated on 03/11/2026

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (accessly.com.au), the Accessly platform and its apps, and Accessly’s connections with other services, such as Microsoft 365 Copilot. In this Privacy Policy we, us or our means Accessly.

Personal information

Your name
Your contact details, including email address, mailing address, street address and/or telephone number
Your age and/or date of birth, only where it is needed for a compliance check or is included in a document uploaded for one
Payment details, which our payment provider, Stripe, collects and holds. We don’t store card numbers.
Your demographic information, such as postcode
Your preferences and/or opinions
Information you provide to us through customer surveys
Details of products and services we have provided to you and/or that you have enquired about, and our response to you
Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
Any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Site, associated applications and associated social media platforms
to contact and communicate with you
for internal record keeping and administrative purposes
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
to comply with our legal obligations and resolve any disputes that we may have
to consider your employment application

Using the Accessly platform

When our customers use the Accessly platform, we hold personal information about their staff, contractors, tenants and visitors on their behalf, such as names, contact details, site check-ins and the records they create. We use it only to provide the platform to that customer.

Allie, our AI facilities management agent, uses Anthropic’s Claude models, run by Amazon Web Services (AWS) on Amazon Bedrock in Australia (Sydney and Melbourne). What is sent to Allie is used only to answer that request. AWS doesn’t store it, doesn’t use it to train AI models, and doesn’t share it with Anthropic, which has no access to it. To answer faster, Bedrock holds the repeated part of a request in memory for up to five minutes, in Australia. AWS checks requests for abuse automatically without storing them, except that an image flagged as child sexual abuse material may be kept and reviewed. Allie’s web searches are run by AWS in Sydney and carry only the search words. Your conversations with Allie are kept in Accessly’s database in Sydney until you delete them or your organisation’s account is deleted.

You can connect your own AI tool, such as Microsoft 365 Copilot, Claude or ChatGPT, to your Accessly account. The tool reads Accessly data for you, limited to what you can see in Accessly, and can make changes only if your account’s administrator allows it and you choose to when connecting. What the tool reads is sent to the company that provides it (for example Microsoft, Anthropic or OpenAI) and is handled under your or your organisation’s agreement with that company, not this policy. Accessly records which tool made each request, what it asked for and when, to show your administrator and to keep the service secure. A tool that isn’t used for 30 days has to sign in again. You can disconnect a tool at any time in Accessly (Settings › Integrations › AI tools), and your administrator can turn AI tools off for your account, which disconnects every tool at once.

Disclosure of personal information to third parties

We may disclose personal information to:

Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
Our employees, contractors and/or related entities
Our existing or potential agents or business partners
Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
Third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia

We hold personal information in Australia, with Amazon Web Services and our database provider, Neon, in Sydney. Some of our service providers hold personal information outside Australia:

Intercom, for customer support chats and emails, in the United States;
Mailsoftly, for product update emails, in the United States;
Stripe, for payments, which may store data in the United States and other countries;
Google, for analytics on our Site (Google Analytics), in the United States and other countries;
Storylane, for the interactive demos on our Site, in the United States.

Before we disclose personal information to a recipient outside Australia, we take reasonable steps, including through our agreements with them, to ensure they handle it in accordance with the Australian Privacy Principles. We remain accountable for how they handle it.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, within 30 days, setting out the outcome of our investigation and the steps we will take to deal with your complaint. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

Our platform and our Site are hosted on Amazon Web Services in Sydney, Australia. We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Our database is run by Neon, a managed PostgreSQL service, in the same AWS Sydney region. Data is encrypted at rest (AES-256) and in transit (TLS 1.2 or newer; Accessly is served over HTTPS only). Every request is limited to the account it belongs to, files are reached only through short-lived links issued after Accessly checks you may see them, accounts can require two-factor authentication or Microsoft single sign-on, and access to production systems is limited to a small number of authorised staff.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

How long we keep information

We keep your organisation’s information for as long as it uses Accessly.

When an account is closed, it is archived, and its data and stored files are permanently deleted 30 days later.
Cancelled work orders are deleted 90 days after they’re cancelled.
The history of changes to records (who changed what, and when) is kept for up to seven years, as compliance records are, and is deleted with the account if it closes sooner.
Allie conversations are kept until the person deletes them or the account is deleted. Records of the requests connected AI tools made are kept until the account is deleted.
Deleted data stays in our database backups for up to five weeks, then it is gone. Deleted files are removed straight away.

You can ask us to delete your personal information, or for a copy of your organisation’s data, by emailing legal@accessly.com.au.

Data breaches

If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. We use cookies from Google Analytics, to understand how visitors use our Site, and from Intercom, to run our support chat. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. Our Cookie Policy lists each cookie and explains how to turn analytics off.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

Accessly Pty Ltd
ABN: 15 650 940 533
Registered office: 28 Maple St, Wavell Heights, QLD 4012
Email: legal@accessly.com.au

Last update: 03/11/2026